Last updated: November 3, 2026
Easy Return Shop ("we", "us", "our") runs easyreturnshop.com. This policy explains what personal information we collect, why we collect it and the choices you have.
What we collect
- Contact details: your name, email, phone number and shipping address when you order, get in touch or join our newsletter.
- Order details: what you buy, your order history and any returns you make.
- Payment details: handled by our payment provider. We never store full card numbers.
- Device and usage data: IP address, browser and device type, pages viewed and the site that sent you to us.
- Browser storage: your cart, shipping choice and promo code are saved in your browser's local storage so they're there when you come back.
How we use it
- To process, ship and support your orders and returns, including emailing gift cards and software codes
- To send order confirmations, delivery updates, return labels and receipts
- To answer your questions
- To send our newsletter if you've signed up
- To keep the site secure and meet our legal obligations
Who we share it with
We don't sell your personal information or share it for cross-context behavioral advertising. We pass it only to providers that help run the shop, such as payment processors, shipping carriers, digital code suppliers and our email and hosting services, and only as much as they need. We may also disclose information when the law requires it or as part of a business transfer.
How long we keep it
We keep order and return records for as long as we need them for accounting, tax and legal purposes, then delete them. Access to customer data is restricted and protected by encrypted connections.
Your choices
- Stop marketing emails with the link in any email or on our unsubscribe page.
- Clear your saved cart by clearing this site's data in your browser.
- Ask us for a copy of your data, or to correct or delete it, by emailing us.
Children
Our shop is not directed at children under 13 and we don't knowingly collect their information.
Updates
If we change this policy, we'll post the new version here with an updated date.
Contact
Email support@easyreturnshop.com, call +1 217-523-3260 or write to Easy Return Shop, 2435 N 15th St, Springfield, IL 62702, USA.